You are here: Jobs → View a job


Cryptocurrency Administration Jobs

 

Coinbase

Customer Operations Manager



Date posted:
Expire date:
Recruiter:
Job Category:
Location:
28.Feb.2014
Open Until Filled
Coinbase
Cryptocurrency Administration Jobs
San Francisco, CA

Description:
Responsibilities

Develop and maintain a positive and professional working relationship with customers, internal and external, as a trusted advisor
Liaise with your team on a regular basis to provide management support and insight on goals and successes
Lead discussions to define key business success metrics, and monitor and report goals
Publish internal metrics reports
Quickly identify, manage and help resolve customers’ business or platform related issues
Create a strategy for maintaining organization in a large, fast-moving, remote team
Set up internal systems to support scaling a team 2-3x in a short time

Requirements:
Requirements

Strong understanding of Bitcoin
Strong analytical skills
Patience with helping others achieve their goals with ability to train customers and team members
Excellent interpersonal skills
Exceptional communication skills and ability to present to all levels within customer organization from Search Director to C-Level members
Experience negotiating and partnering with call centers is strongly desired
Maintain focus and clear analytical thinking in emergency situations
Extremely organized and detail oriented

What to send

A resume or LinkedIn profile
Something that demonstrates your bitcoin or technical prowess
A brief answer to the following question: How would you maintain organization within a large remote team?
An example of a management success story of which you're proud

Apply